ePaani is an advanced, fully cloud-based ERP software designed to streamline water bottle delivery, sales, stock, customer accounts, and field force operations with ease and efficiency.
a) ePaani is a cloud-based business tool intended for professional use only.
b) Any misuse or unauthorized activity will result in service suspension without notice..
a) Clients are expected to use the system responsibly and follow all applicable terms and local regulations.
a) ePaani regularly introduces new features and system updates.
b) Features included in your subscription will be accessible without additional charges.
a) Requests for custom features or changes may incur additional costs, based on the scope and complexity of the request.
a) Any change in scope such as new features, reports, UI modifications, or third-party integrations will be charged separately.
b) Full advance payment is required for scope-extension requests.
a) Basic system use covers only the pre-defined modules mentioned in the plan.
a) ePaani reserves the right to suspend or terminate services if.
✅ Repeated payment delays occur.
✅ Suspicious, fraudulent, or illegal activity is detected.
b) Clients may cancel their subscription at any time, but no refunds will be issued for already paid amounts.
a) All user data is protected with SSL encryption during transmission.
b) Passwords and sensitive credentials are stored securely using encryption/hashing algorithms.
a) We do not share or sell user data to any third party.
a) Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (PKT).
b) Support Channels:.
✅ WhatsApp.
✅ Phone.
✅ Email.
c) Clients will be informed in advance in case of scheduled maintenance or unexpected service disruptions.
a) All ePaani services are billed on a monthly, yearly, or agreed-upon basis.
b) Payments must be made in advance before service activation.
c) A proper invoice/receipt will be provided upon each payment.
d) Supported payment methods:
✅ Bank Transfer.
✅ JazzCash / Easypaisa.
✅ Cash (for local clients only)
a) Due to the nature of our services, no refunds are provided for payments once made.
b) If a client cancels the project or service during the development or usage phase, any paid amount is non-refundable.
a) In exceptional cases, partial refunds may be issued at the sole discretion of ePaani’s management.